This policy explains how Cavendish Plumbing & Heating ("we") uses personal information when you contact us or use this website. Last updated: 24 October 2026.
When you call, message us on WhatsApp or use the contact form, we collect the details you give us: usually your name, phone number, email address, postcode or address, and information about the job, including any photos you send.
This website also collects basic, anonymous visitor statistics to show us which pages are used.
We use your details to reply to you, quote for and carry out work, send invoices and keep the records we're required to keep for tax and accounting. Our lawful basis is taking steps at your request before entering into a contract, performing that contract, and our legal obligations.
We do not sell your information or use it for unrelated marketing.
We only share information where needed to provide the service, for example with our website host, email provider, accounting software or, if you ask us to, your landlord, letting agent or insurer.
Enquiries that don't become jobs are deleted after 12 months. Customer and invoice records are kept for six years for tax purposes.
You can ask for a copy of the information we hold about you, or ask us to correct or delete it. Contact us on 07845 555766 or through the contact page. If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
