Are you a 24-hour emergency plumber?

Yes. We take emergency call-outs 24 hours a day, 7 days a week, including weekends and bank holidays. Call 07845 555766 and we'll tell you when we can be with you.

What should I do while I wait for the plumber?

Turn off the water at the stopcock, open the cold taps to drain the pipes, and switch off electrics at the consumer unit if water is near sockets, lights or appliances. Move valuables and put buckets or towels under the leak.

My boiler has stopped working – can you help?

Not with the boiler itself. We are not Gas Safe registered, so we don't work on boilers or any gas appliance. If the boiler is leaking water we can isolate it safely, but the repair needs a Gas Safe registered engineer.

Will my home insurance cover the repair?

Many policies cover "escape of water" damage and sometimes the cost of tracing the leak. We give you a written description of the cause and photos, which is what most insurers ask for.

24/7 Emergency Plumber Leicester | Burst Pipes & Leaks

What counts as a plumbing emergency?

If water is escaping and you can't stop it, or you've been left without water, toilets or a working kitchen, that's an emergency. Common urgent call-outs around Leicester include:

Burst or split pipes – often after a frost, or a nail through a pipe under the floor
Water dripping through a ceiling or light fitting from a bathroom above
A stopcock that won't turn off, or is leaking itself
Overflowing toilets and cisterns that won't stop filling
Leaking radiator valves or heating pipework soaking a carpet
A completely blocked toilet when it's the only one in the house
No water to the property (we'll check whether it's your supply or a Severn Trent issue first)

What happens when you call

We'll ask a few quick questions and talk you through isolating the water so the damage stops while we're on the way. If you can, send a photo or short video on WhatsApp – it helps us bring the right parts and often means the job is finished in one visit.

On arrival we make it safe first, then explain what's failed and give you a clear price for the repair before carrying it out. If a permanent fix needs parts we don't have on the van, we'll do a safe temporary repair so you have water back in the meantime.

Prices

Every job is different, so we don't publish a fixed call-out rate that hides extras. You get a clear price before work starts, and you can say no. Making things safe always comes first.

Finding your stopcock before you need it

In most Leicester homes the internal stopcock is under the kitchen sink. In Victorian terraces around Clarendon Park, Highfields and the West End it's often in the cellar or under the stairs, sometimes stiff from decades of not being turned. If yours won't move, don't force it with a wrench – that's how stopcocks snap. Call us and we can replace it with a quarter-turn valve so you can shut the water off in seconds next time.

Areas we cover in Leicester & Nottingham

We cover Leicester, Nottingham and the towns and villages around both cities. If your street isn't listed, just ask.

Leicester & Leicestershire